Opening the SHX78CM5N door automatically deactivates Remote Start in the button-selected operating mode. A lost remote-start state after adding a dish is not the same as a lost Wi-Fi connection.
Models covered
SHX78CM5N with the full E-Nr /suffix and control panel matched to the cited manual revision; similar model names alone do not establish applicability.
Stop and isolate power before permitted user maintenance, and let water cool. Watch for sharp debris. Do not reach blindly into a sump, open electrical panels or use drain-opening chemicals. Stay clear of water near electrical equipment.
Compare the behavior
Match the documented control, cycle or feature before interpreting the result. The comparison below keeps normal model behavior separate from an unresolved fault.
| Observed state | Interpretation / next step |
|---|---|
| App connected, remote command unavailable after door opened | Recheck Remote Start permission. |
| rc:00 | Remote Start disabled. |
| rc:01 | Button-selected mode. |
| rc:02 | Permanent activation setting. |
Model-specific checks
Compare connection with permission
Check separately whether the app still shows the registered dishwasher and whether Remote Start is armed. The appliance can remain connected while remote permission changes. Re-pairing the dishwasher first may add work without addressing the actual state transition.
Re-arm deliberately
After loading and selecting the intended program, follow §14.3 to enable Remote Start and close the door using the normal start procedure. Watch the documented Remote Start indicator. If you open the door again, expect to reassess that permission before relying on an app command.
Understand rc:00, rc:01 and rc:02
The basic settings distinguish disabled, button-selected and permanently activated Remote Start. Check the selected mode in the matched manual/app before deciding that a button has failed. Permanent activation is a user preference, not a repair; use it only if it suits the household and all loading and safe-operation requirements are satisfied.
What a repeat failure means
If the button-selected state cannot be armed with the door properly closed and the appliance connected, record the setting, indicator and exact app message. A connection error, door warning and unavailable remote permission require different support information. Do not defeat the door interlock to preserve remote availability.
What to record next
The useful distinction is connectivity versus permission: they can change independently. It narrows support requests without inventing a network or latch fault.
When to stop and get help
Only carry out maintenance permitted in your model’s manual. For service, note the full model number and suffix, displayed code, selected cycle and what happened during the checks. Leave internal wiring, gas components, pumps and safety devices to a qualified professional. A symptom alone does not identify a failed part.
Sources & references
- Door opening deactivates Remote Start; rc settings define available modes §14.3 Remote Start and §13.1 basic settings
Based on publicly available manuals, manufacturer support and the references listed here. We have not inspected or tested your appliance. Follow the instructions for your exact model; a guide cannot replace an in-person diagnosis.